Company Vision

Vision

Leading the way in bringing integrity and respect to the IT outsourcing industry.

Mission

PC Helpline is a well established IT solutions provider, delivering managed services to businesses across North America and is dedicated to fulfilling their client’s promises to their end-users enthusiastically and competently.

Values & Operating Principles

Integrity – does the right thing for the company, it's associates and customers

• We are honest, open and forthright in all our communications and actions
• We lead by example and demonstrate professionalism in all aspects of our operation
• We consistently treat people with fairness and respect
• Our words and deeds are always congruent. We say what we do and do what we say.

Responsiveness – meets or exceeds expected service agreements

• We give it 100% and bring our full focus and attention to each client’s solution needs
• We aim to emulate or exceed our partners’ customer service levels
• We commit to taking care of tickets and emails in half the time of our contractual SLA with our clients
• We deliver experience, knowledge and competence to each incident – the first time.

Excellence – committed to high quality performance, outstanding results and lasting value

• We strive to do it right the first time and settle for nothing less than superior and distinguishing performance
• We embrace and practice continuous improvement and are never satisfied with quality being less than it can be
• Our way of thinking, our way of acting and our way of doing business is defined by an attitude for Excellence
• Our executives and each employee cultivate a work environment that is positive, rewarding, mutually respectful and committed to team effort and continuous learning, as the foundation for superior performance

Passion – brings enthusiasm and a positive mindset

• We bring enthusiasm, cheerfulness, energy and a positive outlook to all our interactions
• We celebrate small wins through individual, team and client successes, and we look for the learning opportunities in set-backs and challenges
• We demonstrate a keen interest in the well-being and success of each and every client
• We model dedication and determination to finding complete solutions, even in difficult times

Accountability – takes ownership of the task and outcome

• We own it!
• We accept responsibility for, and take sole ownership of, the incident
• We do whatever is necessary to move the solutions process forward until the incident is resolved
• We accept personal accountability for our actions and delivered outcomes – a willingness to ‘own’ the results